Free support audit
Free
- We review your support channels: email, chat, social, phone
- Response times and your most repeated questions
- What AI can answer today, and what needs a person
- A written report with concrete recommendations in about a week
← Solutions
Customer care solutions
Answer customers faster, even after hours, without growing your team. For small and mid-sized businesses in the US, Europe and Vietnam.
AI & helpdesk setup
Quoted by scope
- Pick or configure your helpdesk and bring every channel into one inbox
- An AI agent trained on your docs, FAQs and policies
- Hand-off rules for anything the AI is not sure about
- Reporting, and training so your team can run it
Managed customer care
Quoted by volume
- AI answers routine questions instantly
- A dedicated BALOTECH team handles everything that needs a person
- Cover your off-hours, or go 24/7
- Monthly report: response times, satisfaction, what to improve
How it works
- AuditUnderstand how you support customers today and where the time goes.
- PlanChoose the tools, split work between AI and people, agree on targets.
- Set upConfigure the helpdesk, train the AI agent, test before customers see it.
- Run & improveRun it yourself or let BALOTECH run it; review the numbers and improve every month.
AI first, people for the hard part
Repeat questions get answered at once; people only handle what needs judgment, so costs stay low and customers still feel cared for.
Follow-the-sun coverage
Our team in Vietnam (GMT+7) works while the US sleeps and before Europe opens, so customers get answers while you are off.
Tool-neutral
We work in the helpdesk you already use, or help you pick one: Zendesk, Freshdesk, HubSpot, Gorgias, Intercom…
Customer data protection
A GDPR data processing agreement (DPA), least-privilege access, and your data used only to support your customers.
Questions
Which languages do you support?
English and Vietnamese. Other languages are discussed case by case.
Are we too small for this?
We are built for businesses from a handful of people up to about 250 staff, with steady customer questions but no large support team.
Do we have to switch helpdesk?
No. We usually work in the tool you have and only suggest switching when it clearly holds you back.
How do we start?
Leave your details below for the free audit. No commitment.