BALOTECH DX Score

21 questions, about 5 minutes. You get an overall score, 7 dimensions and a maturity level.

Digital strategy
Do you have written digital goals with a clear owner?
Is there a dedicated annual technology budget?
Does leadership use data for monthly decisions?
Data
Is customer data centralised rather than scattered across spreadsheets and chats?
Do you have automatically updated reports or dashboards?
Do numbers match across departments?
Technology
Do core operations run on business software (CRM, ERP, accounting)?
Are your systems integrated and syncing data?
Do systems run in the cloud and work from anywhere?
AI
Is AI used in daily work (writing, analysis…)?
Is any process automated with AI (chatbots, document processing…)?
Is there a policy for safe use of AI and data?
Cybersecurity
Is critical data backed up regularly?
Are accounts permissioned with two-factor authentication?
Are staff trained to spot phishing and malware?
People
Are staff proficient with digital tools?
Is there regular digital skills training?
Is the culture open to trying new ways of working?
Process
Are sales and purchasing processes documented?
Are approvals and tasks handled in a system rather than paper or chat?
Do you measure process performance (time, errors)?
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